Please read these Terms of Service carefully before using the platform. By creating an account or accessing our services you agree to be legally bound by them. If you do not agree, do not use the platform.
1Definitions
- Platform
- the RentVault Pay website, mobile application, and any associated services accessible via www.rentvaultpay.com
- We / Us / Company
- Riosiri Capital Investments Proprietary Limited, trading as RentVault Pay, a company incorporated under the laws of Kenya
- User
- any individual or entity that registers for or uses the Platform, including landlords and tenants
- Landlord
- a property owner or authorised property manager who uses the Platform to manage rental records and payment information
- Tenant
- an individual who pays rent directly to a landlord-controlled payment account and may use the Platform's tenant features
- Services
- all features, tools, and functionalities offered through the Platform
- Transaction
- a direct Landlord-Tenant payment for which the Platform provides a notification, reference, match, record, or reconciliation entry
- KYC
- Know Your Customer verification procedures required under Kenyan law
- Personal Data
- as defined in the Kenya Data Protection Act, 2019
2Eligibility and Account Registration
2.1 To register as a Landlord you must:
- Be at least 18 years of age
- Be a Kenyan citizen, resident, or a legally registered entity in Kenya
- Be the lawful owner of the property or hold written authority to manage it
- Provide accurate, complete, and current registration information
- Successfully complete our KYC verification (valid National ID, Passport, or equivalent)
2.2 Account security — you are responsible for the confidentiality of your login credentials. Notify us immediately at support@rentvaultpay.com if you suspect unauthorised access. We are not liable for any loss arising from your failure to protect your credentials.
2.3 One account per user — duplicate or fraudulent accounts may be terminated immediately.
3Description of Services
RentVault Pay provides a digital platform that enables landlords and managers to:
- Provide payment instructions, references, notifications, matching, recording, and reconciliation for rent paid directly to the Landlord
- Generate and send automated payment receipts and reminders
- Manage multiple properties and tenant records from a single dashboard
- Access financial reports, transaction histories, and rent rolls
- Communicate with tenants via the Platform's messaging features
4Fees and Payment Terms
4.1 Service fees — our fee structure is published on the Platform. Fees may include a subscription fee, a separately billed usage-based platform fee, and premium feature fees. Platform fees are payable by Landlords separately and are never deducted from rent paid by a Tenant.
4.2 Payment of fees — fees must be paid using the methods shown on the Platform. We may suspend or terminate access if fees remain unpaid past the due date.
4.3 Taxes — all fees are exclusive of applicable taxes. You are responsible for VAT, withholding tax, and any other taxes Kenyan law requires in connection with your use of the Platform.
4.4 Fee changes — we may revise fees at any time and will give at least 30 days' written notice of material changes via your registered email.
5Landlord Obligations and Warranties
By registering as a Landlord you represent and warrant that:
- All registration and KYC information is accurate and up to date
- You hold valid legal title to the property or written authority to manage it
- You will use the Platform only for lawful rental administration and payment-record purposes
- You will comply with the Rent Restriction Act (Cap 296) and County-level tenancy regulations
- You will keep tenant records accurate and current
- You will not process payments for properties you have no authority over
- You will promptly notify us of any change in your legal authority over a property
- You will not engage in or facilitate fraudulent, deceptive, or unlawful activity
6Prohibited Uses
You must not use the Platform to:
- Engage in money laundering, fraud, or any criminal activity (including under POCAMLA)
- Receive or record rent for properties you do not own or are not authorised to manage
- Upload false or misleading property or tenant information
- Harass, abuse, or harm tenants or other users
- Attempt unauthorised access to any part of the Platform or another user's account
- Reverse-engineer, copy, or reproduce the Platform without our written consent
- Use bots, scrapers, or automated tools to extract data from the Platform
- Violate any applicable Kenyan law or regulation
7Intellectual Property
All intellectual property rights in the Platform (software, design, trademarks, logos, content, technology) are owned by or licensed to RentVault Pay. Nothing in these Terms transfers any IP rights to you.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access the Platform solely for the purposes set out in these Terms. You may not sub-licence, sell, reproduce, or commercially exploit the Platform.
8Privacy and Data Protection
Your use of the Platform is also governed by our Privacy Policy, which provides notice of how personal data is handled. The Privacy Policy notice, offshore-processing acknowledgement, and any explicit consent are presented and recorded separately from acceptance of these Terms. Accepting these Terms does not by itself constitute consent to personal-data processing.
You must have a valid lawful basis and authority under the Kenya Data Protection Act, 2019 for tenant personal data you upload or instruct us to process. Where the law specifically requires explicit consent for a category or purpose, you are responsible for obtaining and documenting that consent; ordinary tenant administration must not be described as consent-based where another lawful basis applies.
9Disclaimers and Limitation of Liability
9.1 The Platform is provided "as is" and "as available". We do not warrant it will be uninterrupted, error-free, or virus-free, and may modify, suspend, or discontinue it at any time.
9.2 No tenancy liability — we are not a party to any tenancy agreement and not responsible for disputes between Landlords and Tenants.
9.3 Direct payment accounts — rent is paid directly to the Landlord's controlled payment account. We are not responsible for failed, delayed, reversed, or erroneous payments caused by a payment provider, network, bank, or incorrect payment details. Raise payment disputes with the relevant provider and Landlord; the Platform may assist by displaying its available notification, reference, matching, recording, or reconciliation information.
10Indemnification
You agree to indemnify, defend, and hold harmless RentVault Pay, its directors, officers, employees, and agents from claims, losses, damages, liabilities, costs, and legal fees arising out of or relating to:
- Your use or misuse of the Platform
- Any breach of these Terms
- Any false or inaccurate information you provide
- Any violation of applicable law or third-party rights
- Any dispute between you and a Tenant
11Suspension and Termination
11.1 Termination by you — submit a written request to support@rentvaultpay.com. Termination does not entitle you to a refund of prepaid fees unless required by law.
11.2 Termination by us — we may suspend or terminate your account immediately, without notice, if you breach these Terms, we suspect fraudulent or illegal activity, we are required to do so by law, or you fail KYC within the required timeframe.
11.3 Effect of termination — your right to access the Platform ceases immediately. We retain your data in line with our Privacy Policy and applicable law.
12Dispute Resolution
12.1 Internal resolution — first contact support@rentvaultpay.com. We will attempt to resolve within 21 business days.
12.2 Mediation — if direct negotiation fails, either party may refer the matter to mediation under the Nairobi Centre for International Arbitration (NCIA) Mediation Rules.
12.3 Arbitration — if mediation fails, the dispute shall be finally resolved by binding arbitration under the Arbitration Act (Cap 49, Laws of Kenya). The seat of arbitration shall be Nairobi, Kenya. The language shall be English.
12.4 Governing law — these Terms are governed by the laws of Kenya. Subject to the arbitration clause, you submit to the non-exclusive jurisdiction of the courts of Kenya.
13Force Majeure
We are not liable for any delay or failure to perform our obligations resulting from circumstances beyond our reasonable control, including acts of God, government actions, internet outages, cyber-attacks, civil unrest, or pandemics.
14Amendments to These Terms
We may amend these Terms at any time. Material changes will be notified to your registered email or by a prominent in-platform notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the revised Terms.
15Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, and any other agreements incorporated by reference, constitute the entire agreement between you and RentVault Pay and supersede all prior understandings on this subject matter.
16Severability
If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
17Contact Information
- Legal entity
- Riosiri Capital Investments Proprietary Limited
- Trading as
- RentVault Pay
- legal@rentvaultpay.com
- General support
- support@rentvaultpay.com
- Registered address
- Milimani Building, Cathedral Street, Kisii Township, Kisii County, Kenya
- Office / correspondence address
- Town House, 5th Floor, Wabera Street, Nairobi, Kenya
- Website
- www.rentvaultpay.com
Registered in Kenya under the Companies Act, 2015. Registration No: PVT-MKUMLRK9.