RentVault Pay (operated by Riosiri Capital Investments Proprietary Limited) is a non-custodial technology platform. Tenants pay rent directly to landlord-controlled accounts; the Platform provides payment notifications, references, matching, recording, and reconciliation. This Disclaimer forms part of our Terms of Service.
1Overview
Riosiri Capital Investments Proprietary Limited (trading as RentVault Pay) operates technology that helps landlords and tenants with payment instructions, notifications, references, matching, recording, and reconciliation. Tenants pay rent directly to a landlord-controlled account.
By using the payment features of the Platform, you acknowledge and agree to the terms set out in this Disclaimer.
2Our Non-Custodial Role
RentVault Pay is a non-custodial technology provider. It does not act as a payment facilitator or as an agent for collecting or receiving rent.
Specifically:
- Tenants pay rent directly to the Landlord's controlled M-Pesa Paybill, Till, bank account, or other approved landlord-controlled account.
- RentVault Pay may receive payment notifications or references and use available information to match, record, and reconcile payments; this does not mean that RentVault Pay receives or controls rent.
- We do not receive, hold, route, control, collect, or disburse client rent. We do not operate a float, escrow arrangement, holding period, or disbursement schedule.
- We are not a Payment Service Provider (PSP) as defined under the Central Bank of Kenya (CBK) National Payments System Act, 2011.
- We are not regulated by the Central Bank of Kenya as a payment institution, and our Services do not constitute banking, electronic money issuance, or financial intermediation.
3Landlord Payment Providers
Payments made directly to a Landlord-controlled account are subject to the terms, privacy policies, and service levels of the provider chosen by the Landlord. Providers may include:
- Mobile Money (M-Pesa)
- Safaricom PLC — regulated by CBK / CA
- Bank Transfer / PesaLink
- Licensed Kenyan Banks / KEPSS — regulated by CBK
- Other approved accounts
- A provider and account approved and controlled by the Landlord
We are not responsible for the acts, omissions, or failures of any third-party payment processor. You should familiarise yourself with the terms of the relevant payment providers.
4Liability for Failed or Delayed Transactions
RentVault Pay is NOT liable for failed, reversed, delayed, or erroneous transactions caused by third-party payment providers, network outages, bank errors, or circumstances beyond our control.
Specifically, we disclaim all liability for:
- Transaction failures caused by insufficient funds in the tenant's M-Pesa wallet or bank account;
- Delays in M-Pesa, bank transfer, or RTGS processing due to third-party system outages;
- Duplicate transactions caused by tenant or landlord error;
- Transactions sent to incorrect Paybill, Till, or account numbers due to incorrect details registered by the Landlord;
- Reversal or recall of transactions initiated by the payment processor or a bank;
- Transactions blocked or flagged by a payment processor for compliance or fraud reasons;
- Loss of funds due to SIM swap fraud, phishing, or compromise of a user's mobile money account.
5Dispute Resolution for Transactions
If a payment dispute arises:
- Transaction disputes involving M-Pesa must be raised directly with Safaricom via their official customer care channels.
- Bank transfer disputes must be raised with the relevant bank.
- We will provide transaction logs and records from our system to assist in resolving disputes, subject to our Privacy Policy.
- We do not have the ability to reverse, recall, or redirect a payment because it is made directly through the Landlord's payment provider.
- All disputes must be raised within 30 days of the transaction date. We cannot assist with disputes raised beyond this period.
6Refunds
RentVault Pay does not process refunds of rent. Refunds are a matter between the Landlord and Tenant and must be handled directly through the Landlord's chosen payment provider. Platform subscription and usage-based fees are separately billed, never deducted from rent, and are non-refundable except as required by Kenyan consumer protection law.
7Data Security in Payments
We implement industry-standard security measures to protect payment data transmitted through our Platform, including TLS/SSL encryption. However:
- We do not store full card numbers or M-Pesa PINs on our servers;
- Payment authentication is handled entirely by the relevant payment processor;
- We are not liable for data breaches or fraud occurring at the payment processor's end.
8CBK Compliance and Regulatory Status
RentVault Pay operates within the framework of the National Payment System Act, 2011 and the regulations of the Central Bank of Kenya. We ensure that:
- All payment integrations are with CBK-licensed and regulated entities;
- We do not issue e-money or hold public deposits;
If our regulatory obligations change, we will update this Disclaimer and notify users accordingly.
9User Responsibilities
You are responsible for:
- Ensuring all payment account details registered on the Platform are accurate;
- Promptly updating the landlord-controlled direct payment account details if they change;
- Safeguarding your M-Pesa PIN and bank credentials;
- Reporting any suspicious transactions or unauthorised activity on your account immediately to support@rentvaultpay.com;
- Ensuring tenants use the correct Landlord-controlled Paybill, Till, bank account, or other approved account and the correct payment reference displayed by the Platform.
10Contact
For payment-related support or queries:
- Legal Entity
- Riosiri Capital Investments Proprietary Limited
- Trading As
- RentVault Pay
- Support Email
- support@rentvaultpay.com
- Phone
- +254 [Phone Number]
- Website
- www.rentvaultpay.com